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Order Processing Time

We process all orders within 10 working days. Generally, the processing time for most orders is significantly shorter. Please note, items on pre-order have specific delivery dates that are communicated in advance.

Shipping Costs and Estimated Delivery Times

Your shipping fees and estimated delivery times will be provided and calculated for you during the checkout process. Please note that the shipping fee paid to Duofiller.com does not include customs duties or taxes. These charges may be collected by the shipping company upon import and are the responsibility of the customer.

Accuracy of Delivery Information

Customers are responsible for providing correct shipping and billing information. Duofiller.com is not accountable for delivery issues, extra fees, or customs duties incurred due to inaccuracies in the provided addresses. Changes to delivery addresses and/or options can be made at delivery.dhl.com prior to the arrival of your shipment.

Shipment Confirmation and Tracking

You will receive a confirmation email containing your tracking number once your order is ready to ship.

Customs, Duties, and Taxes

Duofiller.com does not cover customs, duties, or tax fees for orders. These charges are the customer's responsibility and are assessed by the destination country upon arrival. For questions about import taxes please contact your local customs office. 

Damaged Shipments

Duofiller.com is not responsible for damages or losses incurred during shipping. If your order arrives damaged, contact the shipping carrier or our support team to initiate a claim. Please retain all packaging materials and damaged items when making a claim.

International Shipping

We offer international shipping to most countries. If shipping to your location is not available, please contact us at mail@duofiller.com for a shipping quote.

Returns and Exchanges

Should you wish to return your order for any reason, please contact us in advance at mail@duofiller.com, providing the reason for return, along with details of the shipment contents, size, and weight. We will provide you with a return shipping label. Returns for warranty repairs and items within the 30-day trial period are free of charge.

Please be aware that customs duties and taxes paid at the time of import are non-refundable through Duofiller.com. For refunds of these charges, contact your local customs office.